Primary Guard Autonomous SOC (Managed SOC / MDR)

Primary Guard Sdn. Bhd. is a managed security service provider headquartered in Kuala Lumpur, Malaysia, with deployments in Malaysia, Indonesia and Thailand and presence referenced in Jakarta and Bangkok. It serves over 200 enterprise clients in government, banking, telecommunications, transport, healthcare and e-commerce that need SOC coverage without building one in-house.

Its Autonomous SOC is a 24x7x365 managed service run from Malaysia. Dropzone AI autonomously investigates every alert, Stellar Cyber Open XDR correlates endpoint, identity, network and cloud signals with machine-learning anomaly detection, and senior analysts execute pre-approved containment playbooks with chain-of-custody logging. Customers receive incident reports rather than raw alert logs, plus compliance reporting aligned with APAC frameworks. The company also offers managed IAM, threat intelligence, breach and attack simulation, web security and ransomware recovery.

• AI alert investigation: Dropzone AI investigates every alert end to end.
• Open XDR correlation: Stellar Cyber links endpoint, identity, network and cloud signals.
• Human containment: Senior analysts in Malaysia run pre-approved playbooks with chain-of-custody logs.
• Follow-the-sun coverage: 24x7x365 monitoring with incident reports instead of alert logs.
• Compliance reporting: Aligned with Essential Eight, SOCI Act, MAS TRM, HKMA and Taiwan FSC expectations.
• Adjacent managed services: IAM, threat intelligence, breach and attack simulation and web security.

A Vietnamese fintech or e-commerce firm with ASEAN operations can outsource 24x7 monitoring and containment instead of building a SOC. A regional manufacturer can use Open XDR correlation to watch plants and offices across countries. A Vietnamese IT provider could partner with the company to deliver AI-assisted SOC services to local clients.

Primary Guard states a 15-minute mean time to triage, 30-minute mean time to notify and under 15 minutes to respond on critical incidents. It claims over 90% fewer false positives and analyst workload, summarized as AI processing 10,000 alerts while analysts act on 3. Pricing is positioned 40–60% below Australian, Singapore and Hong Kong MSSP rates on a monthly subscription. Customers avoid the estimated 1.4–2.5 million USD yearly cost of an in-house SOC.

Mid-sized organizations in Southeast Asia face rising ransomware and AI-assisted attacks but struggle to hire SOC analysts, so regional MSSPs are pairing AI investigation tools with local analyst teams to offer lower-cost MDR. Vietnamese enterprises with operations across ASEAN can benefit from providers that already serve Malaysia, Indonesia and Thailand under regional compliance frameworks.

Headquartered in Kuala Lumpur, Malaysia; the about page states est. 2016 while the homepage says protecting enterprises since 2018. Over 200 enterprise clients and 20+ partners, including Cloudflare, CrowdStrike, Akamai, Imperva, JumpCloud, CYFIRMA and Sangfor. Client logos include POS Malaysia, MDEC, UEM, YTL Power and Setel. Analysts hold CISSP, CEH and Stellar Cyber certifications.