Redo Post-Purchase Returns & Commerce Agent Platform

Redo Tech, Inc. is a post-purchase commerce company based in Draper, Utah, led by co-founder and CEO Sterling Snow. It started as a returns and exchanges platform for Shopify merchants and has expanded to cover the operations and customer communication that follow a sale.

The platform groups modules into returns (returns and claims, warranties, international returns with in-country hubs, managed returns), shipping (fulfillment, order editing, cross-border, inventory management), payments (HSA/FSA checkout, conversion tools, chargebacks) and marketing (order tracking, cart recovery, email and SMS). Commerce Agent is an AI agent that converses with customers by text in the brand's voice for sales and support. Redo reports more than 4,100 brands on the platform, including Cozy Earth, Malbon, Nike Strength and Popflex, and supports Shopify, Shopify Plus, BigCommerce and CommentSold.

• Returns and claims: Handles returns, exchanges and damaged or lost package claims.
• International returns: Routes returns to in-country hubs with labels in over 100 countries.
• Commerce Agent: Converses with shoppers by text for sales and support in the brand voice.
• Order tracking and editing: Sends tracking updates and lets shoppers edit orders.
• Email and SMS: Runs marketing and cart recovery messages from post-purchase data.
• Warranties: Manages warranty registration and claims.

A Vietnamese apparel brand selling to the US on Shopify can route returns to a US hub instead of shipping them back to Vietnam. A home goods brand can handle damaged-package claims and replacements automatically. A direct-to-consumer brand can use an AI text agent to answer order and sizing questions.

Merchants manage returns, claims, shipping and post-purchase messaging in one system instead of several apps. Merchant-reported results on the site include a 38% lower return rate at Malbon, a 32% higher exchange rate at Nike Strength and 58% more retained revenue at Portland Leather. International returns use in-country hubs, with refunds cited in three to four days. Baseballism reports an 80% increase in AI support resolution.

Post-purchase tools are consolidating into single platforms that combine returns, shipping, protection and marketing, and AI agents are taking over routine support and sales conversations. International returns are a growing pain point as brands sell across borders. Vietnamese brands selling to the United States through Shopify face the same need for local return handling and automated support.

Redo Tech, Inc. is located at 14761 Future Way, Draper, Utah. In June 2026 it announced an 81 million US dollar Series B led by Smash Capital at a reported 1.25 billion US dollar valuation, with Pelion Venture Partners and Cervin Ventures, and acquired international returns provider ReturnBear. Founding year is not stated.