Return Helper Cross-Border Returns Platform

Return Helper operates a cross-border returns management platform for e-commerce sellers and brands. The company reports more than six years of experience and lists offices in Hong Kong, Kuala Lumpur, Shenzhen, Singapore, Taipei, Tokyo and Zhongshan. The site does not state a founding year or headquarters.

The platform combines a branded return portal with auto-generated prepaid labels, parcel returns handling at a network of overseas warehouses, inspection updates within 24 hours, and recommerce or disposal options. It covers Shopify, Amazon FBM/FBA and eBay returns and works with more than 30 logistics partners; a European customer base of nearly 100 merchants is cited in the 2026 funding release.

• Branded return portal: sellers publish a self-service returns page with auto-generated labels.
• Overseas warehouse network: parcels are received and inspected in local hubs across the US, Europe, Asia and Australia.
• Marketplace returns: dedicated flows for Shopify, Amazon FBM/FBA and eBay returns.
• Disposition options: items can be resent, recalled or disposed of after inspection.
• Recommerce: returned inventory can be resold to recover revenue.
• AI agents: Series A funds are earmarked for AI agents for returns operations.

Vietnamese cross-border sellers on Amazon, Shopify or eBay can route returns from the US or Europe to a local hub instead of shipping back to Vietnam. Fashion and consumer electronics brands can use the portal and recommerce to resell open-box items.

Brands can offer returns to overseas shoppers without opening local warehouses. Parcel status and inspection updates are provided within 24 hours. Returned goods can be resent, recalled or disposed of, and the 2026 release cites a recommerce business for recovering value from returned stock.

Cross-border sellers face rising return volumes and costly international return shipping. Demand is growing for local return hubs and recommerce that recover value. Southeast Asian sellers shipping to Europe and the US are a natural audience, and the company lists Singapore and Kuala Lumpur offices.

Funding: US$4 million Series A announced 2026-06 (Cathay Venture, Mitsubishi Logistics's MLC Ventures, Jun Yue Investment, returning Colopl Next). Reported 60% revenue growth in 2025 and profitability in H2 2025. Official Amazon SPN partner per the site.