ReturnGO Returns & Exchanges Management

ReturnGO is a returns management software company founded in 2020 by Aviad Raz and Assi Abramovitz, with headquarters in New Jersey, United States, and an international team. It helps online retailers handle returns, exchanges and warranty claims while retaining revenue and lowering logistics costs.

The platform provides an embedded self-service return portal, product and variant exchanges, order tracking, warranty claims, Return Guard coverage that shifts return costs to shoppers, and multi-carrier labels through Ship by ReturnGO. Merchants configure policy rules, item validation and workflow automation, and connect 3PL, ERP, helpdesk and loyalty systems through integrations, API and webhooks. ReturnGO reports more than 2,700 brands across 69 countries and 32 languages, with logos including Decathlon, Crocs and Under Armour.

• Self-service portal: Embeds a branded return portal on the merchant website.
• Exchanges and Shop Now: Encourages variant swaps and in-store credit instead of refunds.
• Return Guard: Lets shoppers buy return coverage that offsets return costs.
• Ship by ReturnGO: Generates multi-carrier forward and return labels.
• Warranty and tracking: Manages warranty claims and sends branded tracking notifications.
• Automation and API: Applies policy rules, item validation, webhooks and ERP links.

A Vietnamese sportswear brand on Shopify can launch a branded return portal with size exchanges in a few days. A consumer electronics seller can manage warranty claims and returns in one dashboard. A brand shipping to Singapore and Australia can generate return labels from multiple carriers.

The company reports 39% of return value retained as revenue and an average increase of 1.95 US dollars in revenue per return. It cites 3.40 US dollars in logistics cost saved per return and a 15% lower carbon footprint. Self-service plans on Shopify can be implemented in one to three days.

Retailers are moving from free returns toward paid coverage and exchange-first policies to protect margins. Multi-language, multi-country return handling matters as brands sell across borders. In Southeast Asia, growing direct-to-consumer websites in fashion and footwear create demand for return portals that work outside marketplace systems.

ReturnGO was founded in 2020 and is headquartered in New Jersey, United States. Leadership includes CEO Aviad Raz and CTO Assi Abramovitz. The platform is described as SOC 2 certified and supports 32 languages. Funding is not disclosed on the website.