ReverseLogix Returns, Warranty & Repair Management

ReverseLogix is a returns management software company with headquarters addresses in San Francisco and Burlingame, California, a development centre in Gurgaon, India, and an EU office in Dublin. It addresses the complexity of returns, warranty and repair for retailers, brands and manufacturers handling high-volume B2C and B2B industrial returns.

The platform runs returns initiation, returns processing and RMA, B2B bulk returns, return to vendor, warranty management, repair management, recommerce and order tracking on one system of record. An intelligence layer adds Vision AI based on physical-condition data, fraud prevention and analytics. Receiving, inspection, grading, disposition and 3PL routing work alongside existing WMS, and API integrations connect SAP, Oracle, NetSuite, Dynamics 365, Shopify and Salesforce. Named customers include Marshall, Tumi, Electrolux, Samsonite, Amer Sports and Schneider Electric.

• Returns initiation: Provides a branded self-service portal with policies by channel and region.
• B2B bulk returns: Handles distributor and dealer returns with entitlement checks against contracts.
• Warranty and repair: Guides technician triage and tracks parts and labour per ticket.
• Grading and disposition: Routes returned items to restock, repair, recommerce or vendor return.
• Vision AI and fraud: Uses condition data to validate returns before credit is issued.
• ERP integrations: Connects SAP, Oracle, NetSuite, Dynamics 365, Shopify and Salesforce.

A home appliance distributor in Vietnam can manage dealer returns, warranty claims and repair centres in one system. An electronics retail chain can grade returned devices and route them to resale or vendor return. A sporting goods brand can analyse defect trends by SKU to improve product quality.

The company reports 60% faster returns processing, 20% faster repair turnaround and a 25% improvement in customer satisfaction. Teams can reach up to twice the return handling capacity, as cited for Amer Sports. Validation before credit and an audit trail reduce fraudulent claims. Failure trends by SKU feed back to manufacturing to cut repeat defects.

Returns, warranty and repair are increasingly managed as a single reverse supply chain, as manufacturers face rising warranty costs and retailers seek to recover value from returned goods. AI-based condition grading and fraud checks are spreading. In Vietnam and Southeast Asia, electronics, appliance and sporting goods distributors handling dealer returns and warranty need systems beyond spreadsheets.

ReverseLogix lists offices in San Francisco and Burlingame (California), Gurgaon (India) and Dublin (Ireland). It is SOC 2 Type II attested and ISO/IEC 27001 certified, was a Gartner Cool Vendor in 2022 and won the SupplyTech Breakthrough eCommerce Solution Provider of the Year award in 2025. Founding year is not stated on the website.