Sonder Employee Care Platform

Sonder is an employee care platform positioned as an alternative to traditional employee assistance programs. Its site lists offices in Waterloo (NSW, Australia), Auckland and London, and it reports more than 1.3 million members.

The Sonder app gives employees 24/7 access to mental health support, registered nurses and telehealth GPs, plus personal safety tools. Employers get manager support, critical incident response, a wellbeing resource hub, team safety features and a data portal with de-identified, filterable reporting. Named customers include Woolworths, Allianz, IAG, Mirvac and Charter Hall.

• 24/7 human support: mental health support and medical support from registered nurses and telehealth GPs.
• Personal safety: tools such as Check on me and Track my journey.
• Wellbeing assessments: tools including DASS-21 and proactive alerts.
• Manager support: guidance and critical incident response for leaders.
• Resource hub: searchable audio, video and written wellbeing content.
• Data portal: de-identified, filterable reporting for employers.

A retail or supermarket chain in Vietnam could give store staff 24/7 mental health and nurse access plus a check-in safety feature. A logistics operator could offer drivers and warehouse teams personal safety tools and manager support.

Sonder reports an average engagement rate of 38.5% against 2 to 5% EAP utilisation cited for the UK. Clients report an average 25% reduction in employee churn and a 12% drop in absenteeism, according to the company. One app covers mental health, medical and personal safety needs. De-identified reporting lets employers track trends without exposing individuals.

Employers are replacing low-utilisation EAP hotlines with app-based care that covers mental health, medical access and safety for distributed workforces. In Vietnam and Southeast Asia, employers with field, retail and logistics staff face similar duty of care needs and low EAP uptake.

Offices in Waterloo NSW, Auckland and London; the London press release calls Sonder UK-based. Raised AUD 40 million led by Blackbird Ventures and SEEK, per its press page. Accredited by the Australian Council on Healthcare Standards; trust centre lists ISO and GDPR. Founded year not stated.