TeamViewer Frontline AR Connected Worker Platform

TeamViewer is a German software company founded in 2005 in Goeppingen that provides a digital workplace platform used by more than 620,000 customers. Its regional sites for Asia Pacific cover markets such as Thailand, Japan, South Korea and India.

TeamViewer Frontline brings augmented reality and step-by-step guidance to frontline workers on smart glasses and mobile devices. It has five offerings: Frontline Pick for vision picking in warehouses, Frontline Make for AR assembly guidance, Frontline Inspect for maintenance and inspection checklists, Frontline Assist for remote expert support with live annotations, and Frontline Upskill for 3D training. It can be hosted in the cloud or on-premises and connects to PLM, WMS and ERP systems through APIs.

• Frontline Pick: vision picking for order picking, inventory and sequencing.
• Frontline Make: AR step-by-step assembly and manufacturing guidance.
• Frontline Inspect: maintenance and inspection checklists documented on the job.
• Frontline Assist: remote assistance with live annotations and shared view.
• Frontline Upskill: 3D training and onboarding for new workers.
• Device and system support: smart glasses, mobile devices and API links to PLM, WMS and ERP.

An electronics assembler in Vietnam can guide new operators through complex assembly steps with AR. A distribution centre can use vision picking to raise accuracy. A machine builder can let a specialist abroad support local maintenance teams through Frontline Assist.

Customer results on the vendor site include 15% higher productivity at DHL Supply Chain, 99.99% picking accuracy at Coca-Cola HBC, up to 30% faster picking at Samsung SDS, 25% faster processes at GlobalFoundries and 93% less training time at Nadro. Hands-free guidance on smart glasses reduces errors in assembly and inspection, and remote assistance cuts travel by experts.

Electronics and logistics operations in Vietnam and Thailand hire large numbers of new workers each year, and high turnover makes training a constant cost. AR guidance and remote expert support help plants keep quality stable with less experienced staff and fewer visits from foreign engineers.

TeamViewer was founded in 2005 in Goeppingen, Germany, and reports more than 620,000 customers. In 2026 it was named a Leader in the Gartner Magic Quadrant for DEX tools and announced a strategic partnership with ServiceNow. Its APAC website covers Thailand, but no Vietnam office is listed.