Tray.ai iPaaS and Merlin Agent Builder

Tray.ai is an enterprise orchestration company for data and AI, with press releases datelined San Francisco. It addresses the need to connect applications and deploy governed AI agents across business systems.

The Tray iPaaS offers a visual and code-based builder, 700+ connectors, governance with RBAC and audit trails, and an Agent Gateway for governed MCP tool access. Merlin Agent Builder creates no-code AI agents with memory and multiple LLM providers, and Agent Hub provides reusable building blocks. Customers shown include Airbnb, DocuSign and Zendesk.

• Visual and code builder: Develops integrations on a canvas or in code.
• Merlin Agent Builder: Creates no-code agents with memory and multi-LLM support.
• Agent Hub: Offers reusable agent components grouped by business domain.
• Agent Gateway for MCP: Governs agent access to tools.
• Governance: Provides RBAC, audit trails and observability.
• Connectors: Includes 700+ connectors to business applications.

An IT service desk agent that deflects tickets using knowledge and ticketing data.

A sales operations team syncing leads between CRM and marketing tools.

A SaaS company offering customer-facing integrations.

Builds integrations and AI agents on one platform.

Governed MCP access supports RBAC, audit trails and observability.

Vendor-reported results include Yext delivering integrations three times faster.

SOC 2 Type 2, HIPAA and GDPR compliance are listed.

iPaaS vendors are shifting toward AI agent orchestration, with governed access to tools through MCP. Vietnamese enterprises piloting AI assistants over CRM, ticketing and ERP systems need a governed integration layer.

Press releases datelined San Francisco. Named a Visionary in the 2026 Gartner Magic Quadrant for iPaaS for the third consecutive year, and launched Tray Data Engineering in February 2026 per the company news.