Two Boxes AI Returns Processing Platform

Two Boxes, Inc. is a returns processing software company launched in 2022 by Kyle Bertin and Evan Stalter, with its address in Denver, Colorado. It focuses on the warehouse side of returns, where brands and third-party logistics providers inspect, grade and restock returned items, and aims to increase the value recovered from returns while reducing waste.

The platform lets any warehouse associate process any return for any retailer by digitising each brand's standard operating procedures into guided workflows. It captures data at the point of processing, using AI image classification, anomaly detection and fraud identification to flag fraud, quality defects and similar issues. 3PLs use it to track performance and bill value-added services, while brands see restock status and return reasons. Customers include Stord, Cart.com, Radial and GoBolt, and the platform offers more than 20 integrations.

• Guided workflows: Digitises each brand's return procedures for warehouse associates.
• AI image classification: Identifies items and conditions from photos during processing.
• Fraud and anomaly detection: Flags fraud, quality defects and unusual returns.
• Priority flags: Highlights high-priority returns for faster customer service.
• Performance and billing: Tracks 3PL productivity and value-added service charges.
• Integrations: Connects with more than 20 commerce and logistics systems.

A Vietnamese fulfillment provider can digitise return procedures for each client brand and bill processing accurately. A fashion brand running its own warehouse can use AI checks to flag fraudulent or defective returns before refunds. An electronics distributor can capture defect data from returns to share with suppliers.

The company reports returns processed up to twice as fast, three times more units processed and a 20% higher return-to-stock rate. Brands can gain up to 15% more revenue from returns by getting sellable inventory back sooner. Digitised procedures shorten training for new warehouse staff, and fraud and defect flags give brands data to act on.

Return volumes have grown faster than e-commerce itself, and return fraud even faster, pushing 3PLs and brands to digitise warehouse returns handling. AI vision is being applied to grading and fraud checks. Vietnamese and Southeast Asian fulfillment providers serving multiple online brands face similar pressure to process returns quickly and bill for them accurately.

Two Boxes launched in 2022 and is located at 250 Fillmore St., Denver, Colorado. In April 2026 it raised 3.2 million US dollars led by Assembly Ventures with Peterson Ventures and Matchstick Ventures, bringing total funding to 13 million US dollars. It reports processing almost 1 billion US dollars in returned inventory value annually across three continents.