Vapi Voice AI Platform

Vapi, Inc. is a voice AI platform for building, testing and deploying phone agents; its terms describe it as a Delaware corporation. On 2026-05-12 it announced a $50M Series B led by Peak XV, bringing total funding to $72M, and said agents have handled over 1 billion calls.

The platform is API-native and lets developers configure voice, conversation flow, telephony and integrations, with Composer, Monitoring and Simulations launched recently. Named customers include Amazon Ring, Kavak and Instawork, and the site also lists Intuit, ServiceTitan and New York Life.

• Agent builder: configures voice, conversation flow, telephony and integrations.
• Composer: designs agents with a guided assistant.
• Monitoring: real-time call tracking to find and fix weak points.
• Simulations: tests agents before they reach live calls.
• Governance: compliance, guardrails, observability and human escalation.
• Enterprise controls: SSO, OAuth, RBAC and a support SLA.

A Vietnamese software vendor embeds voice agents into its CRM or contact center product. A bank pilots an inbound service agent. An e-commerce company moves order-status calls to agents.

API-native design lets developers embed voice agents into their own products.

Simulations and monitoring help find weak points before and after launch.

Enterprise options include support SLA, SSO and guardrails.

Works with many model, voice and telephony providers.

Voice AI is moving from prototypes to production in customer service, with developer platforms replacing custom telephony builds. Vietnamese software houses and contact center vendors can embed such APIs to offer voice agents to local banks, retailers and insurers.

Series B of $50M led by Peak XV announced 2026-05-12; total funding $72M. Legal entity Vapi Inc., a Delaware corporation. SOC 2, HIPAA and PCI compliance listed. VapiCon 2026 scheduled for November.