Agnos Smart OPD

Agnos Health is a Thai medical AI startup led by CEO and co-founder Paphonwit Chaiwatanodom. It aims to widen access to care in Thailand and help hospitals become smart hospitals by automating outpatient steps that create long queues and paperwork.

Agnos Smart OPD covers the outpatient journey: an appointment gateway with AI specialist recommendation and reminders by SMS, LINE or voice bot; 24-hour AI symptom screening; pre-registration; automated insurance verification; self-service kiosks with face verification and vital sign capture; AI queue management across OPD, ER, check-up, pharmacy and finance; smart payment and e-consent. It connects to any HIS and is used by private hospitals such as Bangkok Hospital, Thonburi Hospital and BNH Hospital.

• Appointment gateway: AI recommends specialists, books visits and sends reminders by SMS, LINE or voice bot.
• AI screening: 24-hour symptom screening in 3-5 minutes that suggests the right clinic.
• Smart registration: paperless kiosk or tablet with face verification and ID or passport capture.
• Insurance verification: automated eligibility checks via API or RPA starting at pre-registration.
• AI queue management: individual waiting time estimates across OPD, ER, pharmacy and finance.
• Smart payment and e-consent: self-pay by mobile or kiosk and OTP-based PDPA consent.

Private hospitals in Ho Chi Minh City and Hanoi could deploy self-registration kiosks with face verification to shorten outpatient queues. Hospitals serving many insured patients could automate private insurance eligibility checks. Health check-up centers could use AI queue management to balance load across stations.

Bangkok Hospital Samui reported a 60% reduction in patient waiting time with Smart Registration. Bangkok Hospital targets up to 45% fewer registration steps. Automated insurance checks cover more than 80% of insurers, cutting counter workload. Paperless consent and registration reduce paper use in line with ESG goals.

Private hospitals in Southeast Asia compete on patient experience, and long outpatient queues are a top complaint. Self-service kiosks, AI triage and automated insurance checks are spreading as hospitals digitize, and Vietnamese hospitals moving to electronic records and chip-based ID check-in are looking for similar front-office automation.

Thai startup led by CEO and co-founder Paphonwit Chaiwatanodom, with chairman Dr. Sasorn Soratana. Appeared on Shark Tank Thailand season 3. Hospital users include Bangkok Hospital, Bangkok Hospital Samui, Thonburi Hospital and BNH Hospital; the Smart Registration system took two years to develop with Bangkok Hospital.