AimeReception Virtual Human Receptionist

Aimesoft is a multimodal AI company founded in 2018, listed by JETRO as Vietnam-based, with offices in Hanoi, Ho Chi Minh City, Tokyo and San Jose. It combines text, voice, image and numerical data in AI products for reception, hospitality, retail, legal and manufacturing work, and reports 200+ installations worldwide.

AimeReception is a virtual receptionist built on its Aimenicorn multimodal stack. An on-screen avatar sees, listens and talks with visitors, recognises returning guests by face, guides them to meeting rooms, books appointments, presents company information and calls an administrator when needed. The same platform supports staff attendance by face recognition and visitor statistics. Sister products include AimeTalk (virtual presenter), AimeHotel, AimeGPT and AimeNote.

• Virtual human avatar: multimodal agent that sees, listens, understands and talks with visitors.
• Face recognition: recognises returning customers and routes them to the correct meeting room.
• Appointment booking: lets visitors book meetings directly at the kiosk.
• Staff attendance: checks employee time attendance by face.
• Visitor analytics: customer statistics, gender and age recognition, and reception recording.
• Knowledge updates and integrations: updatable knowledge base and third-party service connections.

Office towers and corporate headquarters in Hanoi or Ho Chi Minh City can run a virtual receptionist for visitor check-in and directions. Hotels can greet guests and answer questions after hours. Bank branches and showrooms can welcome customers and book consultations.

Reduces time and labour spent on routine reception tasks such as greeting, directions and room guidance. Provides consistent, faster service and fewer reception errors. Remembers returning visitors for a personalised welcome. Collects visitor data and statistics that support customer analysis, and doubles as a face-recognition attendance system.

Labour shortages in Japan and rising service costs in Vietnam are pushing offices, hotels and showrooms toward self-service kiosks and virtual staff. Multimodal and generative AI now let digital humans hold natural conversations rather than show static menus.

Founded in 2018. Recognised as a Top 10 AI company in Vietnam in 2021 and 2024; AimeReception won the Vietnam ICT Excellence Award 2021. Holds a Japanese patent for face registration technology (2022). Exhibited at Manufacturing Innovation DXPO Tokyo in August 2026. Client logos include TIS, Dentsu and Nine Hours.