Asiabots AI Voicebot, Chatbot and AI Ambassador

Asiabots is a conversational AI company with offices in Kwun Tong (Hong Kong), New Taipei (Taiwan) and Toronto (Canada), founded by Chris Shum, Ryan Lam and Isaac Wong. It provides enterprise and public-sector AI customer service, citing over seven years of expertise in Asian languages and clients in Taiwan, Hong Kong, Singapore, Japan, Macau, the USA and Australia.

Its products run on in-house ASR, NLP, LLM and TTS engines. Geniichat, the transformer-based NLP and LLM core, is designed to reduce hallucinations and can be installed fully on-premises with a private model. The AI Voicebot replaces keypad IVR with natural speech, places outbound notification calls and hands over to live agents. Omni-channel chatbots cover web, apps, WhatsApp, LINE and WeChat, and the AI Ambassador provides real-time digital human avatars for service counters.

• AI Voicebot and AI-IVR: natural-speech phone handling with interruption and live-agent handover.
• Notification Call bot: scheduled outbound calls for reminders, surveys and promotions.
• Omni-channel chatbot: web, app, WhatsApp, LINE, WeChat, Messenger and Signal with bot-to-human chat.
• AI Ambassador: real-time digital human avatars with synchronised lips and expressions.
• Geniichat LLM core: on-premises private model with predefined answers to limit hallucination.
• Contact centre integration: SIP/VoIP plus APIs for Genesys, Avaya and Salesforce.

A provincial public administration centre in Vietnam can place a digital human ambassador at the reception desk to guide citizens. A hospital can use outbound voice calls for appointment reminders and inbound voice triage. A bank or retailer can replace keypad IVR with a natural-speech voicebot integrated with its contact centre.

Callers state their needs in natural speech and can interrupt prompts, instead of navigating keypad menus. Non-technical staff can edit dialogue flows from the back end with immediate effect. On-premises installation keeps call data and models inside government or enterprise networks. More than 20 languages are supported, including Cantonese, Mandarin, Taiwanese, English and Vietnamese.

Public agencies and service businesses in Asia are replacing keypad IVR and static FAQ pages with voice agents and digital human ambassadors, often requiring on-premises deployment. Vietnam's push for digital public services and the growth of contact centres in banking, healthcare and retail create demand for multilingual voice AI that supports Vietnamese.

Asiabots lists offices in Hong Kong, New Taipei and Toronto. Its awards include the HKTDC Angel Investment Foundation public sector social innovation award in 2024 and the Smart Living Partnership Awards 2023/24. Named deployments include HK Customs' virtual ambassador XiaoHui, and it partners with Lenovo on LLM in a Box. In 2026 it launched in Singapore with A*crew at NTUS.