Assist.id Clinica Clinic Management and Healthcare ERP

Assist.id (PT. Jaga Anugrah Giat Asa) is an Indonesian health software company founded in 2019 in Pekanbaru, Riau, with branches in Bandung and Jakarta. It helps independent doctors, clinics and smaller hospitals move from paper to electronic medical records and meet national BPJS and SATUSEHAT reporting requirements.

Its Healthcare ERP family includes Privata for private practices, Clinica for multi-branch and multi-specialty clinics, Hospita for hospitals and versions for dental, aesthetic, veterinary clinics and community health centres. Clinica covers registration and queuing, ICD-10 based EMR, pharmacy and stock, billing, payroll and commissions, lab and MCU, inpatient care and accreditation reports, with BPJS P-Care, JKN queue bridging and SATUSEHAT integration. The AI Vera add-on turns spoken consultations into SOAP notes. Customers are clinics and healthcare facilities across Indonesia.

• Registration and queue: automated patient registration and queuing to cut waiting time.
• EMR: history, diagnoses, procedures and prescriptions coded with ICD-10 and shared across branches.
• Pharmacy and billing: drug stock linked to records and cashier, with automated financial reports.
• National integrations: BPJS P-Care, JKN queue bridging and SATUSEHAT data submission.
• AI Vera: speech-to-text that drafts SOAP notes and suggests ICD-9 procedure codes.
• Growth add-ons: AntriCepat queueing, CRM, HR, warehouse and a drug purchasing marketplace.

Private clinic chains in Vietnam could use a similar multi-branch system to meet the electronic medical record roadmap and connect with social health insurance. Dental and aesthetic clinic groups could manage packages, commissions and stock in one platform. Clinic software vendors could partner on the AI Vera speech-to-SOAP module.

One web system replaces separate tools for registration, records, pharmacy, cashier and payroll across all branches. Built-in BPJS and SATUSEHAT bridging reduces manual data entry for national insurance and health data reporting. The company states AI Vera saves up to 70% of record-writing time. Assist.id reports 6,000+ facilities, 35,000+ health workers and transactions above 2.4 trillion rupiah on its platform.

Indonesia now requires healthcare facilities to keep electronic medical records and report to the SATUSEHAT platform, pushing thousands of small clinics to digitise quickly. Similar national EMR and insurance data mandates are spreading across Southeast Asia, creating demand for affordable cloud clinic systems with built-in government integrations.

Founded in 2019 in Pekanbaru, Riau, with branches in Bandung and Jakarta and 100+ employees. Grew from 100 facilities in 2021 to 2,000+ in 2023 and 6,000+ in 2025. Holds ISO 27001, PSE Komdigi registration and KAN certification, and is integrated with BPJS and SATUSEHAT.