BackOps AI Process Center and Relay

BackOps (BackOps-AI Inc.) describes itself as an AI resolution layer for companies that make or move physical goods. A March 2026 funding article datelined San Francisco names Sean McCarthy as co-founder and CEO.

The platform has an AI Process Center that records and standardizes workflows from SOPs, and Relay, an automation engine that monitors email and messaging to resolve issues. Capabilities include OCR and document intelligence, workflow orchestration, browser automation, approvals and guardrails, and ops reporting, applied to order management, claims, shipping, billing and customer service.

• SOP ingestion: converts procedures into structured workflows.
• Document intelligence: OCR and extraction for operational documents.
• Workflow orchestration: coordinates steps across systems, teams and partners.
• Browser automation: acts in portals that lack APIs.
• Approvals and guardrails: controls which actions run automatically.
• Ops reporting: provides intelligence and reporting on operations.

Vietnamese 3PL providers could automate shipment exception and claims handling. Exporters could automate order confirmation and billing-dispute follow-up with overseas buyers.

Standardizes undocumented operating procedures into executable workflows. Automates email-driven exception handling across systems and partners. Approvals and guardrails keep humans in control of sensitive actions. Targets logistics, manufacturing, industrials and 3PL operators.

Logistics and manufacturing back offices still rely on email and manual follow-up for claims, orders and exceptions, which drives demand for process-resolution agents. Vietnamese 3PLs and exporters handle similar high volumes of email-based coordination.

Raised a $26M Series A in March 2026 led by Theory Ventures, with Gradient, Construct Capital and 10VC, bringing total funding to $34M. Customers cited include a large automaker and a global retailer. The older backops.ai domain redirects to backops.com.