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Playbook & Handbook · February 6, 2026
Winning Accelerator Playbook 2026 by BambuUP
EDTECH: LEVERAGING AI-POWERED TECHNOLOGIES TO TRANSFORM THE LEARNING EXPERIENCE
1. Technology overview
Caresoft is a Vietnamese provider of cloud-based omnichannel contact center and customer service software, based in Hanoi. It serves businesses running sales and support teams, such as telesales, customer care centres, e-commerce and service companies. The platform combines a cloud call center, a contact center unifying phone, live chat, Facebook, messaging apps, SMS and email, and a smart dialer, with ticketing, CRM, outbound campaigns and reporting, and connects to CRM, ERP, POS and e-commerce systems.
2. Highlighted features & specifications
- Cloud call center with skill-based and rule-based call routing
- Omnichannel inbox: phone, live chat, Facebook, SMS, email
- Smart Dialer for automatic and semi-automatic outbound calling
- Ticket/case management and built-in CRM
- Outbound call, email and SMS campaigns with reporting
3. Related Keywords
Communications
Computer related
Electronics, IT and Telecomms
Information Processing, Information System, Workflow Management
IT and Telematics Applications
Multimedia
Other Communications Related
Other Computer Related
Digital Transformation
Marketing Effectiveness
Others
Caresoft
