Cavos AI Voice Agents and Quality Assurance

Cavos is an AI startup founded in 2024 by Johan Antlov and Ramdhan Hidayat, headquartered in Singapore with main operations in Jakarta, according to the Tenity investor announcement. It builds AI voice agents that handle customer calls and automate compliance audits for banking, financial services and insurance contact centres.

The product line covers outbound voice agents for payment reminders and onboarding, AI quality assurance that audits every interaction, and agent coaching with leaderboards. Voice models are fine-tuned for Bahasa Indonesia, Malay and Singlish, and run in the cloud or on-premise. Partner logos on the site include Telkomsel, BRI Life and IndiHome.

• Voice agents: AI phone calls for outbound campaigns such as payment reminders and onboarding.
• Batch call strategy: agentic setup of campaigns with post-call QA.
• AI quality assurance: audits all customer interactions with custom scorecards.
• Agent coaching: performance tracking, leaderboard and feedback for contact-centre staff.
• Local language tuning: Bahasa Indonesia, Malay and Singlish, with 30+ languages mentioned.
• Flexible deployment: cloud or on-premise, linked to modern and legacy systems.

Automated payment-reminder calls for Vietnamese consumer-finance companies expanding to Indonesia. Full-coverage QA of recorded calls at insurers and banks. Coaching dashboards for BPO contact centres.

The site claims AI quality assurance reviews 100% of interactions with 100x faster review and 70% lower cost. Voice agents run 24/7 without call-volume limits. Deployment is available in the cloud or on-premise, and the company states ISO 27001 certification with multi-layer LLM guardrails.

Banks, insurers and fintech lenders in Southeast Asia are replacing outsourced call-centre work with AI voice agents, especially for collections and compliance monitoring. Models that handle local languages and code-switching are a requirement for these deployments.

Founded in 2024; Tenity announced its investment on 2025-05-19. Investors listed on the site: Antler, Tenity and Iterative. Website footer names PT. Pintar Cipta Inovasi. ISO 27001 certified; technology partners include OpenAI, Gemini, Azure, NVIDIA, Deepgram, ElevenLabs and Mistral.