ClickPost Post-Purchase & Logistics Intelligence Platform

ClickPost is the brand of Felurian Technology Private Limited, founded in 2017 by Naman Vijay and Prashant Gupta, with offices in Bengaluru, India and Jersey City, United States. It helps online brands control what happens after checkout, from carrier choice and delivery promises to failed deliveries, returns and customer updates.

The platform connects more than 600 carriers through one API with AI carrier allocation, branded tracking, WhatsApp, SMS and email notifications, delivery date estimates, failed-delivery (NDR) recovery journeys, order editing and a returns and exchanges portal with exchange-first flows. Further modules include Parth, an AI voice agent that confirms cash-on-delivery orders, Apex for predictive exception control, Ally for agentic post-purchase support, and B2B, hyperlocal and cross-border shipping. Customers named on the site include Adidas, Puma, Decathlon, Lenskart, Nykaa and Tata 1mg.

• Multi-carrier API: Connects more than 600 carriers with automatic carrier selection per shipment.
• Branded tracking: Sends milestone updates through WhatsApp, SMS and email.
• NDR management: Runs automated journeys to recover failed deliveries.
• Returns and exchanges: Offers a self-serve portal with exchange-first flows and automated refunds.
• COD confirmation: Uses the Parth AI voice agent to confirm cash-on-delivery orders.
• Delivery promise: Scores delivery date estimates by location, carrier and SKU.

A Vietnamese cosmetics brand with a high COD share can use AI confirmation calls and failed-delivery journeys to lower return-to-origin rates. A fashion retailer can route orders across several local carriers by cost and delivery performance. An online pharmacy chain can show delivery date estimates and branded tracking to reduce support calls.

The company reports up to 22% lower shipping spend through multi-carrier allocation and 40% fewer return-to-origin orders through failed-delivery journeys. Branded tracking is cited to cut where-is-my-order queries by 60%, and order editing to lower support costs by 40%. ClickPost states that 54% of returns are converted to exchanges on its returns module.

In markets where cash on delivery and failed deliveries are common, return-to-origin orders are a major cost for online brands, and AI-driven carrier allocation and confirmation calls are being adopted to reduce them. Vietnam and much of Southeast Asia share these traits, with many direct-to-consumer brands relying on several carriers and COD payments.

ClickPost is operated by Felurian Technology Private Limited, founded in 2017, with offices in Bengaluru and Jersey City. It raised a Series A in 2024, with backers including Riverwalk, Athera, Titan Capital, Inflexor and Times Internet. The site lists SOC, ISO 27001, ISO 27701 and GDPR compliance.