DooPage – Powerful multi-channel customer care and customer satisfaction management platform

Organization
DooPage · Vietnam
Solution Type
Others, Platform
Collaboration
Business Collaboration (Joint Venture)
DooPage – Powerful multi-channel customer care and customer satisfaction management platform

1. Technology overview

DooPage is a Vietnamese multichannel customer care and CRM platform. It brings conversations from Facebook fanpages and groups, Instagram, Zalo OA, TikTok, Telegram, Shopee and website live chat into one inbox, merging comments and messages per customer. The platform distributes incoming customers to agents by queue, shift or random assignment, supports chatbot automation and lead management, and offers mobile apps for Android and iOS.

2. Highlighted features & specifications

  • Unified multichannel inbox (Facebook, Instagram, Zalo OA, TikTok, Shopee, Telegram, website live chat)
  • Merging comments and messages into a single customer thread
  • Customer distribution to agents by queue, shift or random
  • Chatbot automation and lead management
  • Android and iOS apps

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TechFest VietnamIOM – UN MigrationGIZ (Deutsche Gesellschaft für Internationale Zusammenarbeit)APED – Cục Phát triển doanh nghiệp tư nhân và kinh tế tập thểSIHUB – Startup and Innovation Hub of Ho Chi Minh CityHợp tác Đức (Deutsche Zusammenarbeit)SCE & Investment PromotionStartup Vietnam Foundation (SVF)National Startup Support Center (NSSC)01BoosterQuest VenturesBộ Tài chính (Ministry of Finance)ITPC – HCMC Investment and Trade Promotion CentreJICA – Japan International Cooperation AgencyNational Innovation Center (NIC)UK GovernmentBCG – Boston Consulting GroupHAWEEHeineken VietnamTalentnetMB BankVIREA – Liên chi hội Bất động sản Công nghiệp Việt NamJobTestGlobal Supply Chain Support Fund / Aavishkaar CapitalKDANPSE / JPS – Phúc Sang MinhG-AsiaPacificBlueScopeLPBankUlsan Center for Creative Economy & InnovationĐại học Bách khoa Hà Nội – Trường Điện - Điện tửVINK – Vietnam Innovation Network in KoreaTencent WeStart (Shenzhen)Ulsan CollegeK-StartupFaslinkShinhan Future's LabShinhan SecuritiesShinhan FinanceShinhan BankShinhan Life

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