Giga AI Support Agents

Giga builds enterprise AI agents for customer support across voice, chat and email. Its privacy policy lists the legal entity GIGA AI INC at San Francisco, California. In November 2025 it announced a $61M Series A led by Redpoint, and the article says the founders started the company in a college dorm.

The platform is positioned as an enterprise operations platform with Agent Canvas, Scout, CLI and Browser Agent products. The company says its agents improve resolution rates automatically, customers go live in under two weeks, and the voice experience covers 99 languages. DoorDash is the customer named in the article.

• Voice agents: low-latency phone support with interruption handling.
• Omnichannel: chat, voice and email resolved by the same agents.
• Agent Canvas: builds and manages support agents.
• Browser Agent: carries out support actions in browser-based tools.
• Scout: monitors and improves agent performance.
• Languages: voice experience across 99 languages.

A fintech or e-wallet in Vietnam handles card-block and dispute calls after hours. An e-commerce marketplace resolves order issues across chat and voice. A delivery platform supports multi-language customers.

Company states agents move from 60% to 98% resolution automatically (self-reported).

Customers go live in under two weeks, compared with months for alternatives, per the company.

Voice support in 99 languages suits multi-market operations.

Security certifications listed include SOC 2 Type II and ISO 27001.

Enterprises are replacing scripted bots with self-improving AI agents that can act in back-office systems. Fast time-to-value and multilingual voice matter for Southeast Asian operators serving several markets from one support team.

Series A of $61M led by Redpoint, dated 2025-11-05. Legal entity GIGA AI INC, San Francisco. Certifications listed: SOC 2 Type II, ISO 42001, ISO 27001, PCI DSS 4.0.1.