Mews Hospitality Operating System

Mews is a hotel operating platform that describes itself as the operating system for modern hotels, and its press releases are datelined Amsterdam. It states that it powers 15,000 customers across 85 countries.

The platform combines a property management system, POS, revenue management (Mews RMS, launched May 2026), a channel manager powered by SiteMinder, booking engine, housekeeping, embedded payments, business intelligence and Mews AI. Guest Messaging merges SMS, WhatsApp, Booking.com and Expedia messages into one thread, and a no-code Automations engine runs front-desk workflows. A marketplace lists more than 1,000 integrations plus an open API.

• Cloud PMS: reservations, front desk and housekeeping.
• Mews RMS: revenue management and dynamic pricing.
• Channel manager: OTA distribution powered by SiteMinder.
• Guest Messaging: one thread for SMS, WhatsApp, Booking.com and Expedia.
• Automations: no-code workflows for upgrades, welcome messages and VIP handling.
• Embedded payments: terminals, tokenization and automated reconciliation.

A luxury resort group in Vietnam can run PMS, POS and payments on one platform. A boutique hotel can automate welcome messages with door access codes through WhatsApp.

Runs PMS, payments, POS and revenue management on one system instead of several vendors. Mews AI answers routine guest questions; the vendor says about 80% are answered instantly. Automations reduce repetitive front-desk tasks. Holds SOC 2, ISO and PCI DSS credentials listed on the site.

Hotel groups are consolidating separate PMS, POS and revenue tools into unified cloud platforms with embedded AI. The vendor lists 85 countries, and its guest messaging covers WhatsApp, widely used by travelers in Vietnam.

Press releases are datelined Amsterdam; founding year and headquarters are not stated on fetched pages. Mews RMS launched in May 2026 per its site. Named Best PMS in HotelTechAwards 2024 to 2026.