Proto Voice API and AI Agents (Tagalog and local languages)

Proto is a company headquartered in Waterloo, Ontario, with regional offices in Taguig, Philippines and Kigali, Rwanda. It builds AI systems for emerging markets, with a stated mission of deploying AI that includes everyone, and lists 115 supported languages.

The Proto V3.0 platform combines AI agents, inbox, live chat, tickets, analytics and a trust layer across WhatsApp, LINE, voice and web. A separate Voice API provides local-language speech recognition and text-to-speech; Tagalog voice AI with Taglish support was announced in May 2025. Clients named on the site include the Securities and Exchange Commission of the Philippines, Bangko Sentral ng Pilipinas and the National Bank of Rwanda.

• Voice API: speech recognition and text-to-speech in local languages including Tagalog, Cebuano and Ilocano.
• Taglish support: handles mixed Tagalog and English in voice conversations.
• AI agents: automated customer service across WhatsApp, LINE, voice and web.
• Redress and mediation: grievance management and dispute-resolution tools for regulators and banks.
• Recovery tools: tracing and freezing of fraudulent funds on instant payment rails.
• On-premise hosting: deployment inside the client's own infrastructure.

Voice assistants for banks and fintech apps serving Filipino-speaking customers of Vietnamese companies expanding into the Philippines. Complaint-handling bots for regulators and insurers. Anti-scam reporting hotlines in local languages.

Local-language voice and chat agents extend service to customers who do not use English. The site reports 7.6M annual interactions handled for the Philippine SEC. On-premise hosting inside a client's own infrastructure is offered, and the Voice API starts with 50 free credits on prepaid billing.

Regulators and banks in the Philippines and other emerging markets are adding local-language digital channels for consumer complaints and fraud response. Voice interfaces in Tagalog and Taglish serve customers who prefer speech over text.

Headquartered in Waterloo, Ontario, Canada, with offices in Taguig and Kigali. Tagalog voice work funded through a partnership with ScaleAI (Canada) and the Gates Foundation. Holds ISO 27001, SOC 2 Type II, HIPAA and GDPR; WhatsApp Business Tech Provider.