RAKwireless WisDM Gateway Fleet Management

RAKwireless is an IoT hardware and software company with the tagline IoT Made Easy; its operating entity, RAKwireless Technology Limited, is registered in Hong Kong and the company marked its 11th anniversary in 2025. It designs LoRaWAN gateways, modules and sensors and released 40 new products in 2025, with deployments across Asia, Oceania, Africa, Latin America and other regions.

WisDM is its cloud platform for operating fleets of WisGate Edge LoRaWAN gateways running WisGateOS. It provides remote configuration, over-the-air firmware updates, real-time network monitoring with alerts, packet capture and secure SSH for troubleshooting, multi-WAN failover across Ethernet, Wi-Fi and cellular, and multi-tier user roles. Assets are organised from organisation to location, gateway, application and end device, so operators can manage many sites or use cases with different network servers. Remote extensions add functions such as cellular failover reboot, and API keys support automation.

• Remote configuration: cloud-based setup of WisGate Edge gateways, individually or in bulk by location.
• Over-the-air updates: firmware upgrades and downgrades for gateway fleets.
• Network monitoring: real-time gateway status, performance statistics and alerts, with GPS on outdoor models.
• Remote troubleshooting: packet capture and secure SSH access without visiting the site.
• Multi-WAN failover: Ethernet, Wi-Fi and cellular interfaces with automatic failover.
• Extensions and API: remote extension install, role-based access and API keys for automation.

An industrial park operator in Vietnam can run a private LoRaWAN network for tenants and manage all gateways from one console. A water or electricity utility can maintain gateways for smart meter reading across districts. A system integrator can operate gateways for several clients, each with its own network server.

Operators can configure, update and troubleshoot gateways across many sites without field visits, using packet capture and remote SSH. Bulk configuration by location keeps region, network server and LoRaWAN profile consistent across a campus or factory. Multi-WAN failover keeps gateways online when one link drops. Subscription tiers from 10 to 500 devices, added in late 2025, make it easier to move from pilot to production.

LoRaWAN networks for metering, smart buildings, agriculture and industrial monitoring are moving from pilots to multi-site operations, where the main cost is keeping gateways healthy over years. In Southeast Asia, including Vietnam, integrators deploying private LoRaWAN networks for factories and industrial parks need centralised tools to operate gateways remotely.

Operating entity RAKwireless Technology Limited is registered in Hong Kong; copyright dates back to 2014 and 2025 was its 11th anniversary. CEO Ken Yu. The company cites ISO 27001 and GDPR readiness. Technology partners include AWS, MediaTek, Nordic, Qualcomm and STMicroelectronics. It is preparing RAKu, its first AI-powered tool, and a BACnet gateway for building automation.