ShipHero WMS

ShipHero is a warehouse software company founded in 2013 and based in Brooklyn, New York. It serves high-volume direct-to-consumer brands running their own warehouses and 3PLs fulfilling for many e-commerce clients, who need fast picking, accurate shipping and clear per-client billing.

ShipHero WMS is a mobile-first cloud WMS running on iOS devices with barcode scanning. AI Picking learns order patterns and routes pickers along shorter paths, while pick-to-light, pack-to-light and receive-to-light hardware raise throughput. A 3PL client portal handles multi-client billing, branded reporting and SLA tracking, Workforce Hero tracks cost per pick and employee throughput, and more than 50 prebuilt integrations connect Shopify, Amazon, NetSuite and major carriers with real-time rate shopping. Since 2026 an MCP integration lets AI assistants query live warehouse data.

• AI Picking: learns order patterns and optimises picking routes.
• Mobile WMS: receiving, picking, packing and cycle counts on iOS devices.
• Light-directed hardware: pick-to-light, pack-to-light and receive-to-light.
• 3PL client portal: multi-client billing, branded reports and SLA tracking.
• Workforce Hero: labour analytics by cost per pick and employee throughput.
• Integrations and AI access: 50+ connectors, rate shopping and an MCP link for AI assistants.

• A Vietnamese D2C fashion brand running its own warehouse can speed up picking during double-day sales.
• A fulfilment provider can bill dozens of e-commerce clients from one portal.
• A warehouse manager can query live stock and order status through an AI assistant.

• AI Picking is cited as reducing picker walking distance by up to 30%.
• A pack-to-light case study reports picking time dropping by up to 67%.
• Mobile-first design on iOS devices lowers hardware costs and training time.
• The 3PL portal gives each client its own billing, reporting and SLA view.

Warehouses are opening their operational data to AI assistants and adopting light-directed picking to cope with labour costs and peak volumes. Fast-growing D2C brands and fulfilment providers in Vietnam and Southeast Asia face similar pressure during mega sale days and look for mobile-first WMS that can scale quickly.

ShipHero was founded in 2013 and is headquartered in Brooklyn, New York, with 100 to 500 employees. It was ranked No. 1 3PL Software on G2 in Spring 2026 and its customers include Webster Fulfillment, Tidalwave and 247 Fulfillment.