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Playbook & Handbook · February 6, 2026
Winning Accelerator Playbook 2026 by BambuUP
EDTECH: LEVERAGING AI-POWERED TECHNOLOGIES TO TRANSFORM THE LEARNING EXPERIENCE
1. Technology overview
Gcalls is a Vietnamese cloud call center software that digitises a company's telephone system for customer care and sales teams. It centralises customer and call data, integrates with CRM, POS, helpdesk and SMS platforms, and helps managers evaluate the KPIs of sales and customer service staff. The offering includes call center software with Vietnamese and international numbers, webphone and mobile apps, internal phone systems, outbound telesales and auto-call solutions, and call center headsets.
2. Highlighted features & specifications
- Cloud call center with Vietnamese and international numbers
- Gcalls Plus webphone and mobile apps
- Integrations with CRMs (HubSpot, Salesforce, Odoo, Zoho, etc.), POS and helpdesk tools
- Outbound telesales and auto-call solutions
- Call data reporting for sales and support KPIs
3. Related Keywords
Consumer related
Electronics, IT and Telecomms
Information Processing, Information System, Workflow Management
IT and Telematics Applications
Multimedia
Retailing
Telecommunications, Networking
Digital Transformation
Others
Gcalls
