Matrix Booking Desk, Room and Visitor Booking Platform

Matrix Booking is a workspace booking software company headquartered at New Broad Street House in London, UK (company number 12634713). It serves organisations that run hybrid working across many sites, with a strong base in central and local government, the NHS, universities, utilities and financial services.

The platform covers desk and hot desk booking on floor plans or lists, meeting room and resource booking, visitor management and occupancy analytics. Rules and permissions are configured without custom development, including booking on behalf of others, team neighbourhoods and anchor-day priority. Staff check in with NFC tags or QR codes, Teams links are added to bookings and shown on room panels, and optional occupancy and environmental sensors feed the Insight reporting platform. A redesigned web app released in 2025 meets WCAG 2.2 AA and books a space in three steps.

• Desk booking: Hot desks and fixed desks booked on floor plans or lists with filters for equipment and disabled access.
• Room and resource booking: Calendar view for rooms and resources with Microsoft Teams links shown on room panels.
• Hybrid rules: Team neighbourhoods, anchor-day priority and booking on behalf of others without custom code.
• Check-in: NFC tags and QR codes confirm attendance and release unused space.
• Visitor management: Internal and external visitors, declarations and host notifications.
• Insight analytics: Dashboards on booking volumes, utilisation and cancellations, with optional sensor data.

A hospital group in Vietnam can manage bookable clinic rooms and shared offices across several sites. A university can let staff and students book study rooms and meeting spaces with QR check-in. A multi-site insurer can run hot desking with team neighbourhoods and use utilisation dashboards to cut leased floor space.

Matrix Booking reports more than 100,000 desks managed, 275,000 active users and 690,000 monthly desk bookings, showing it scales to large multi-site estates. Configurable rules avoid custom development costs. NFC and QR check-in release no-show desks and rooms, and dashboards on booking volumes, utilisation and cancellations support estate rationalisation. UK-based 24-hour support and structured onboarding help large rollouts.

Public bodies and large employers are consolidating estates after hybrid work cut average office attendance, and need reliable booking and utilisation data to do it. Accessibility standards such as WCAG 2.2 are becoming procurement requirements. In Vietnam, state-owned enterprises, hospitals and universities with many buildings face similar pressure to use shared space more efficiently.

Headquartered in London, UK (company number 12634713, registered address in South Croydon, Surrey). Certified B Corp, Living Wage Employer, IWFM Corporate Member, ISO 27001 and Cyber Essentials Plus. Web app and mobile app accredited by the Digital Accessibility Centre to WCAG 2.2 AA. Customers include EDF Energy, BNP Paribas, BAE Systems and several UK government bodies.